Beppu SUGINOI HOTEL

Great family resort, alot to do, water park, onsen, spa, arcade, bowling.

Hard to communicate with staff, mostly do not speak English.

Hot springs, dinner and breakfast, friendly staff, free shuttle.

Very clean and comfortable

5 minutes walking from hotel to Palace for onsen

The highlight of our Beppu trip was staying at Suginoi’s Sora Kan. Our room had amazing views of the city, mountains and ocean. Their bountiful dinner and breakfast offerings were first class! Be sure to study the map of their buffet so that you don’t miss out on anything. And then afterwards venture around the property as there are so much going on.

The hotel has a unique open-air hot spring pool (Aqua Garden) that guests can enjoy hot spring water in their swimsuits with their friends and families. We stayed at the newest "kan" - Hoshi and also bought breakfast and dinner buffet for the same kan. Hoshi's restaurant is called WA dining. Please note that there are three different restaurants for three different "kan"s and meals could be bought at any restaurant with different prices and styles even though one may stay at the neighboring kan. Beds are comfortable. Location is not convenience but the hotel provides free shuttle bus to/from Beppu Station. Need to take taxi to go to attractions as bus stops are not close by and the hotel is situated on a hill.

Location is kind of isolated. It is good for full day fun at the hotel without going out to explore.

Amazing onsen and pool! The food is also very good. There’s a lot to do at the hotel - an arcade, shopping, kiss fish foot bath, bowling, etc!

It’s a bit far from town, but the shuttle was great for getting to the station. The pillows were not comfortable and my back hurt from the bed.

Breakfast and room

To wait for a shuttle bus

Breakfast had lots of variety. Shuttle service was excellent and very convenient. The entire staff were very helpful and pleasant. We loved the onsen.

We thought everything was excellent. Staff was very helpful.

Great experience. Rooms were very spacious. Resort is an entire facility that spans outdoors and multiple buildings, but easily accessible. Onsen is great!

i was a little surprised at first that there were a few buildings to stay at. Perhaps the hotel listing can be improved so guests know exactly what kind of building they will stay at and how they can access facilities.

Very new property, room was clean and comfortable, buffet was great with lots variety of food and drink, the most attractive is the outdoor onsen, superb view, waterpark was also fun!

Nil

In the past, we’ve stayed at Beppu Suginoi most of the time. We enjoy the infinity hot springs, varieties of all you can eat food services (breakfast and dinner included), and great view of Beppu bay and city. They added an hour limit on all you can drink alcoholic, even though we don’t consume that much alcohol. There are other fun stuff to do at the facility such as outdoor pool, Game Center, and bowling alley which is great for kids to have fun.

The newly built hotel we stayed in recently are not as roomy (with tatami floor) and Japanese traditional feel as it was before. The bathroom is a bit small, compared to the past rooms. We felt like staying in typical, modern hotel environment. The cost does not include using the hot springs bath, which is 250 yen per day, per person (which is only about 1/10 of what it’ll cost for non-hotel guests.

- A true 4 star hotel that is modern, beautiful view of the bay- Roof top features a panoramic onsen with indoor and outdoor experience- There is two outdoor onsen to choose from (Tana yu & Sora yu) - they are in different buildings. Staying guests are entitle for free unlimited access to both. It felt surreal in the cold 4-6C evening of Spring. I could see smoke rising from the bath waters.- Excellent wifi- The Sora Kan buffet (breakfast and dinner) was a good choice of food featuring Haagen Dazs ice cream, chinese, westen and japanese cuisine- There is a arcade and bowling center (paid)- Free shuttle service for guests complimentary from the Beppu station (did not use)- Excellent view of the mountain, very quite and relaxing environment to unwind- There was a staff that speak Cantonese, a Nepalese waiter, belle girl/boy looks like there is diversity in the staff - perhaps the company suggesting has a good EDI policy.- Room supplied Yukata for Onsen, lots of size to choose from- The reception hall has lots of vending machines and very well decorated/modern feel- NIght show available for kids, projection shows/events- Outdoor pool (heated) available for guests, open until quite late when we stayed there- Lots of locker in pool and onsen- The hotel feature a LIVE headcounts estimate of how crowded each of its facility. Like, it will tell you that it may be croweded in the Women Sora-yu but little crowd in the Male Sora-yu onsen. These LIVE headcounts are projected on the TV of your room, or in big LCD TV in the reception hall. This informs how busy and crowded each facilities are. I think that is pretty cool.- Quick check-out experience. Seamless check-in.- Ample of free parking - managed by the Hotel in close vicinity. We parked in P3, which is a parking building with roof cover.

Nothing in particular but things to keep in mind- Open air onsens is truely an outdoor experience - so it feels like people can see you.- The arcade game and bowling is not free, it is a paid per use service- Although the buffet has a lot of choice, I wouldn't eat it more than 2 nights. It is delicious for a first time stay - I could see myself getting tired of eating the same thing several days. Basically the menu is recycled - at least for my 2 night stay in March 2025.- You need to take ticket and queue to be allowed into the dining hall. This contrast with other hotel that I have stayed where you are given a ticket allocated with a time slot i.e. an appointment. There is pro and con to Beppu Suginoi system, the con is that there is waiting, up to 15 min. It didn't felt long at all. Just be prepare to wait. The pro is that anyone can just rock up and have a table. Under any situation, you are allocated 100 min of eating time, in which afterward, based on self-discipline, you need to vacate your table. Your table will be marked with the time you started to remind you of this.- The Sora-kan entrance can be easily missed for those that has never been or don't know where it is located. We missed the entrance and drove right past it. The traffic controller - working for the Hotel were not particularly helpful as we didn't speak Japanese and they did not understand English.

Very excellent hot spring (onsen) facility with nice location and panoramic view and very fantastic hot spring swimming pool made us our stay very memorable and enjoyable. Buffet Breakfast and Dinner were also very diverse and delicious.

The view from the room where we stayed was not good due to the Aqua facility located by the window.

The ONSEN ist nice and clean with a beautiful view. Personnel are helpful. Shuttle bus is a necessity, otherwise you need a taxi to get around. Nice view of the city.

Too expensive for what you get. Rooms are rather ordinary for the price. Half board is included but no Ambiance at all, crowded, noisy. Like in a canteen. Quality is only okay, it wins on quantity. I am quite disappointed by the Ambiance of this hotel, I prefer something more traditional Japanese. Just picked the wrong hotel to spend my days in Beppu.

Everything is perfect; room, bed, onsen bath, dinner and breakfast ?

Nil

Great location amazing room and onsens good buffet breakfast

Very good

A 4 person room is just put four bed in a double bed room. There is no different is the size. Payment is double for same size of room. The infomation addressed in the internet is UNCLEAR.Buffet dinner is good, but there is no change in the following day.

Food range was impressive. Hot spring offer excellent view

First of all everything including breakfast dinner and bath are located across the street that takes 5min walk. Extremely poor experience considering its winter now. Room is miserably small, considering Japan has smaller average room size and this is much smaller than average for the price you are paying.

Food and entertainment. And the customer service

The breakfast / dinner buffet was good. Room was big

Car park, main facilities were a distance away. Had to rely on shuttle bus, or walk up a hill.